Deal with certification request within SLA
Registered by
Victor Tuson Palau
Deliver to certification requests based on the agreed SLA
Previously our internal SLA has been one (1) week from receipt of hardware, per https:/
Defined:
* tests required to pass certification (Consumer Test Spreadsheet)
We still need:
* formal internal SLA definition and agreement
* formal externally communicated SLA
Blueprint information
- Status:
- Complete
- Approver:
- Kevin Krafthefer
- Priority:
- Essential
- Drafter:
- Ronald McCollam
- Direction:
- Needs approval
- Assignee:
- None
- Definition:
- Approved
- Series goal:
- Accepted for archives
- Implementation:
-
Implemented
- Milestone target:
-
may2011
- Started by
- Ronald McCollam
- Completed by
- Victor Tuson Palau
Related branches
Related bugs
Sprints
Whiteboard
HP Systems - Done
Process to track certification requests - Done
"How to issue certificates" - Done
Identify person responsible for cert request - Done
(?)
